GENERAL POLICY

1) Transparent Quotation

• Submit requests via form/email; response provided within business hours with full breakdown details.
• Required info: product description, quantity, deadline, delivery address.
• Quotation valid for 7 days unless otherwise stated.

2) Flexible & Secure

• Bank transfer as per official invoice; content: Order Code/Phone.
• Cash payment at our counter (cross-check with original invoice).
• Online payment gateway (if available); all fees are shown before confirmation.
• Corporate orders may use Contract/PO based on mutual agreement.

Note: We never ask for OTPs or banking passwords under any circumstances.

3) On-Time Delivery

• Shipping fees depend on region and order value; displayed at checkout.
• Delivery time: within city 24–48h; others depend on carrier schedule.
• You may inspect packages before signing; recording unboxing is recommended for support.

4) Flexible – Standardized

• Returns accepted within 7 days for manufacturing defects; products must remain intact with full accessories and tags.
• Warranty supported per warranty card or product serial; duration varies by item type.
• Non-warranty cases (breakage, liquid damage, tampering) will receive a repair quotation.

5) Respect for Privacy

• Personal information is used only for order processing, customer support, or as required by law.
• Data encryption, access control, and audit logs are applied for protection.
• Customers may request to update/delete their personal data per current regulations.