GENERAL POLICY
General Policy
A transparent, consistent, and easy-to-understand set of standards applied across all customer orders.
Quotation Request Guide
- Submit requests via form/email; response provided within business hours with full breakdown details.
- Required info: product description, quantity, deadline, delivery address.
- Quotation valid for 7 days unless otherwise stated.
Payment Methods
- Bank transfer as per official invoice; content: Order Code / Phone Number.
- Cash payment at our counter (cross-check with original invoice).
- Corporate orders may use Contract / Purchase Order (PO) based on mutual agreement.
Notice: We never ask for OTPs or banking passwords under any circumstances.
View More Shipping & Inspection
- Shipping fees depend on region and order value; displayed at checkout.
- Delivery time: within city 24–48h; others depend on carrier schedule.
- You may inspect packages before signing; recording unboxing is recommended.
Return & Warranty Policy
- Returns accepted within 7 days for manufacturing defects; products must remain intact with full accessories and tags.
- Warranty supported per warranty card or product serial; duration varies by item type.
- Non-warranty cases (breakage, liquid damage, tampering) will receive a repair quotation.
Privacy Policy
- Personal information is used only for order processing, customer support, or as required by law.
- Data encryption, access control, and audit logs are applied for continuous protection.
- Customers may request to update or delete their personal data per current regulations.
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