RETURN POLICY AND WARRANTY
Return & Warranty Policy
Transparent – Fast – Dedicated. All quality control and policy procedures for Rubber & Plastic products are standardized to ensure the best interests of our valued customers.
Return & Replacement Terms
- Missing Items: Please provide an unboxing video; we will verify and dispatch the missing quantity immediately.
- Technical Defects: 1-to-1 exchange policy applies for manufacturing defects (burrs, air bubbles, out-of-tolerance dimensions, rubber peeling...).
Mold Warranty Scope
Exclusive manufacturing warranty directly from the factory:
* Condition: Molds must be stored, operated, and maintained directly at C&M RUBBER & PLASTIC MANUFACTURING CO., LTD.
Conditions for Eligible Returns
- Products with technical defects from manufacturing (deformation, out-of-tolerance dimensions, short shots...).
- Incorrect material grade, wrong specification, or missing accessories upon delivery.
- Products remain intact without unauthorized alterations or structural modifications.
Warranty Exclusions (Plastic & Rubber Products)
- Deformation, melting, or shrinkage due to usage in temperatures exceeding allowable limits of the material.
- Hardening, aging, or chemical degradation due to exposure to harsh chemicals/solvents outside agreed specifications.
- Cracks, punctures, or structural damage caused by severe impacts, sharp objects, or excessive tensile/compression load.
- Natural wear and tear of consumable rubber/plastic components over operating time.
Return & Warranty Claim Procedure
1) Contact Us
Submit request via Hotline/Email with detailed description, photos, and unboxing video.
2) Confirmation
Customer Support responds within 24–48h with instructions for return shipment.
3) Inspection
Technical team conducts quality evaluation within 1–3 business days.
4) Resolution
Proceed with Replacement / Mold Repair / Refund according to the agreement.
Important Notes
- Please retain original packaging, seals, and VAT invoices/documents for faster processing.
- Two-way shipping costs will be agreed upon depending on the root cause of the issue.
Frequently Asked Questions (FAQ)
Can I request a same-day exchange upon receiving the order?
Yes, provided the product meets all return eligibility conditions. Please contact Customer Support for the fastest resolution.
What if the product is damaged during transit?
Please record an unboxing video upon delivery and notify us within 48 hours. We will coordinate with the carrier and send a replacement.